HOW ARE YOUR CANDLES MADE?
All candles are homemade and are made in accordance to the CLP regulations to ensure that our products are safe to use in your home. We use the highest quality oils and 100% soy wax to ensure we enrich your home with the best scents.
All items are sent via Royal Mail standard delivery. You should expect to receive your order between 1-2 working days for 1st class standard delivery and 2-3 working days for 2nd class standard delivery as per the Royal Mail time scales. Small Parcels are charged at £3.50 for parcels weighing 0-2kg (2nd class) and £4.50 for parcels weighing 0-2kg (1st class). For anything over this amount it will be charged at £14.50 and will be classified as a medium parcel.
DO YOU SHIP OVERSEAS?
WHEN WILL MY ORDER BE DISPATCHED?
Please allow 10 working days for production of items your order will be dispatched after.
CAN I RETURN/EXCHANGE MY ITEMS?
Unfortunately this is not something Savour Candles can accommodate at present.
WHAT HAPPENS IF MY ORDER IS LOST OR DAMAGED?
Please allow up to 14 working days to receive your order. If at this point you still have not received your order please contact us via our "Contact Us" page. Likewise, if your order has been damaged in transit please contact us.
WHAT IF I HAVE ORDERED THE WRONG ITEM?
Please contact us via our "Contact Us" page and we will try to resolve your query quickly before shipping.
WHAT MAKES SOY CANDLES DIFFERENT?
There are many benefits to using soy candles over paraffin;
- It is derived from vegetables
- It is 100% non toxic
- It burns between 25-50% longer
- Soy wax burns cleaner and produce little to no soot
WILL MY CANDLE DISCOLOUR?
Due to the raw materials in the fragrance oils that we use, it may discolour the wax. This is perfectly normal and will not impact the quality of our candles
WHAT IS THE WHITE FROSTING AROUND MY PRODUCT?
Whilst it may look unsightly frosting is a natural occurring effect of using natural waxes. At this point the wax is trying to revert back to its natural form. This will not effect the performance of the product in any way.
WHAT ARE THE BUBBLES IN MY WAX?
This very normal when using wax candles. Soy wax has a lower melting point than its paraffin counterpart and thus will release more moisture when burning. This in turn will release air bubbles, however it Is unlikely they will show again after the 1st use.